Transportation home houston independent school district. Cut off in traffic by a bus and then flipped off by its driver, roger watts filed a complaint with metro transit. Metro desires to operate and maintain a safe, efficient, and effective public transportation. Houston metro bus driver interview questions glassdoor.
The metropolitan transit authority of harris county, texas metro is committed to ensuring that no person is excluded from participation in or denied the benefits. One way metro achieves this goal is by providing a worklife that fosters the motivation and enthusiasm necessary to succeed. Maps of bus routes are online showing proposed changes under draft nextgen bus plan. At metro bus, we are always looking for friendly and professional people to help us drive our business. Metro addresses complaints from disabled transit riders. Last year, there was one complaint for every 11,431 rides, compared to. Metro cuts buses in half to stop spread of the coronavirus in. That a driver with so many offenses could remain behind the wheel for so long illustrates the citys lax and ineffective disciplinary system for schoolbus personnel, insiders charge. Hundreds of complaints but zero citations for houston bars. Other passengers board from the back door of the bus. However, like everything in life, there are drivers who are exceptions to the rule. I would like my complaint of the driver of bus number 5118 public.
Houston, texas 77002 76354000 metros mission is to provide safe, clean, reliable, accessible and friendly public transportation services to our region. The agency says it has started a new training program for drivers that focuses on customer service and safety. Complaints rise about metro transit bus drivers star tribune. Maps of bus routes are online showing proposed changes under. Houston is the 4th largest city in the us, yet our pay.
Always stand behind the yellow line and the operators seat. Home submit comments to metro customer service houston. People wait for a metropolitan transit authority route 27 bus in masks and gloves on. For more information on metros civil rights program, and the procedures to file a complaint, contact 76528658. School bus driver fired after racking up 37 complaints. The practice, which is being implemented this fall, addresses the procedures that bus drivers and transportation services leadership must follow when student conduct issues. Metropolitan transit authority of harris county, texas human resources. Dec 02, 20 metro transit logged more than 6,111 complaints against bus drivers in 2012, up 30 percent from 4,686 filed five years ago.
Three more metro bus drivers test positive for covid19, leading to wide warning to riders. Sep 25, 2008 bus complaints are entered into a database and are then forwarded to the relevant depot and department for investigation. You can file a complaint about any bus company violation of the americans with disabilities act such as a bus with a broken wheelchair lift, or a driver or bus employee not offering required assistance to a passenger with a disability. Customers have several options by which to submit complaints to metro. Becoming a bus driver is not hard, but you must learn how to drive the bus, because metro has a training program, but the training is so bad that if a person does not have prior experience they will probably have a lot of accidents. Harris, brazoria, chambers, fort bend, galveston, liberty, montgomery and waller. Were an approved alternative dispute resolution body for the bus and coach industry, and the nominated body for dealing with complaints under the european passenger rights regulation. Metro matters metrolift, street teams and q cards youtube. Ada complaints you can file a complaint about any bus company violation of the americans with disabilities act such as a bus with a broken wheelchair lift, or a driver or bus employee not offering. If you like working with people and want to make a difference in your community, come help us run our growing transit system. Feedback if you have a query or would like to provide feedback regarding our services getting to christchurch hospital take the hassle out of trying to find a car park. Opportunities include drivers for fixed route and dialaride services, customer service representatives. Make a complaint please note that due to the current health crisis, there may be a delay in the handling and resolution time of your case.
Fired metro bus driver speaks out about wreck abc houston. Feb 17, 2016 metro matters metrolift, street teams and q cards metromatters. Never cross in front of or behind a bus, drivers cannot see you. Dont forget that youll need to book a room for your bus driver and find parking for the bus if youre staying overnight. You can also offer comments by calling customer relations at 6123733333 on weekdays between 8 a. Oct 23, 2018 cincinnati is the third largest city in the state of ohio with a population of under 300,000. The only real tip that i could give to someone thinking about becoming a bus driver for metro is go somewhere else first. Oct 03, 2018 a metro park and ride bus heads into downtown on the i45 north hov lane. Have to work 70 hours a week to make a decent living.
Most school bus drivers operate dramafree and safe buses. Metro star is a service that saves money, reduces stress and helps you relax to and from work. Other subway numbers, compiled by the straphangers campaign and also posted on the m. Submit a paper comment form, which are available inside all metrorail stations. Subscribe to my free weekly newsletter youll be the first to know when i add new printable documents and templates to the network of sites. Star offers hundreds of scheduled vanpool routes in these counties. Metro bus driver charged after pedestrian run over in westfield area. Nov 01, 2018 for example, a driver who is observed texting while driving, nodding off, speeding, or driving in excess of legal driving hours hours of service. For additional information on metros nondiscrimination obligations, please contact. Houston traffic rebounding as people get on the road. All complaints will be entered and tracked in metro s customer relationship management database. Houston,texas march 23, 2020 i loved my job in spite of the short comings because i am a server by nature i love driving and dealing with and helping people.
As a leader in the transportation industry, metro strives to attract and retain topquality staff to ensure highquality service to our customers. Were operating in full compliance with the cdc, houston health department, and harris county public health official recommendations regarding covid19. Metro is committed to ensuring the safety and health of our customers, employees, and applicants for employment. Kisd bus driver training the simulator training is part of a threeday course that teaches the state laws when driving a school bus, as well as braking and evasive steering and then tests the drivers knowledge. Your minibus driver can shuttle your group from the airport to your hotel and from your hotel to all of your destinations. Service complaints include discrimination, ticket issues, and possibly lost baggage. Covid19 metro service updatesclick here to view all bus and ferry updates. The houston and south texas bbb see trust as a function of two primary factors integrity and performance. Careers at metro houston, texas public transit and. Apply to bus driver, unit rebuild a, operator trainee and more.
We also offer the service of helping you find a carpool partner. Use the form below to commend an employee for excellent performance, to register a complaint about bus or rail service, locate a lost item or provide a suggestion. Solo drivers are allowed to use houstons hov lanes, but they can only get on during nonpeak hours. Mark jackson did the same thing after he endured a harrowing bus ride with a very. Metro home metropolitan transit authority of harris county 1900 main st. Failure to follow a request by the operator to cease one of the listed activities may result in a referral to the.
We employ more than 160 dedicated team members who provide our community with safe, reliable and friendly public transportation service. Due to covid19, our customer service hours of operation are temporarily 8 a. Metro transit logged more than 6,111 complaints against bus drivers in 2012, up 30 percent from 4,686 filed five years ago. Three more metro bus drivers test positive for covid19, leading to. Customer service department dedicated to properly receive and process any commendation, concern, or complaint. As a result, metro has temporarily suspended conducting inperson interviews. In 1997, metro privatized some routes, handing out contracts to cincinnatibased first transit. A sample of bad bus driver behavior is provided to help guide a personal transportation complaint letter. No complaints from anybody for a year, harris said. Drive for metro job openings king county metro transit. Bilingual personnel are also available to provide service information in many languages. Free interview details posted anonymously by houston metro interview candidates. Tracy jackson, a metro spokeswoman, said a bus was stopped and was.
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